These are the questions we are asked on a regular basis. Hopefully the answer to your question is listed below but please get in touch if you can’t find the answer you’re looking for.

Are you able to visit every potential client?

Yes. We will visit every potential to assess suitability and see which services are required.

Will I be able to specify a set day and time?

Yes. We can be flexible as possible (within reason) to suit the clients’ needs.

Are you fully insured?

Yes. We have all the relevant insurance. Proof can be shown if required.

Do you send the same member of staff every time?

A member of staff will be allocated to you and this will remain the same at all times except in cases of holidays or sickness. You will be notified beforehand if this is the case.

How do I pay?

Invoices are sent after four visits or at the end of each month, whichever comes first. It is also possible to pay weekly if agreed in advance. We accept cash, cheques and bank transfer.

How are employees recruited and how will I know that they are honest and reliable?

Initially an interview is held over the telephone or an application form sent out to potential employees. If at this stage the applicant is potentially suitable, they are invited to attend a more extensive interview where references will be requested. The references are then taken up and if they prove to be satisfactory that person will be employed on a three month trial basis. All staff are required to submit a Disclosure Scotland prior to recruitment starting which will then be updated annually.

What would happen if I was not happy with the member of staff I was sent?

If you are neither satisfied or comfortable with your allocated member of staff, we can arrange for someone else to be allocated to you.

How much notice is required for a cancellation?

At least 24 hours notice is required to cancel your planned visit.

How can you guarantee the standard of your work is always high?

We pride ourselves on the level of service provided and that is what our reputation is built on. If you consider the service received is not satisfactory, please contact us immediately so we can rectify the problem. Complaints are dealt with very seriously and are made in the strictest confidence.

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